Effective Date: August 13, 2024

1. Introduction

Welcome to Flybox Ltd (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and share your personal data when you visit our Website or purchase our products. 

2. Data Controller

Flybox Ltd is the data controller responsible for your personal data. If you have any questions about this policy or your personal data, you can contact us at:

– Business Name: Flybox Ltd

– Address: 141-143, Victoria Road, Aldershot, Hampshire, GU11 1JW

– Email: info@flybox.uk

3. Personal Data We Collect

We may collect and process the following types of personal data about you:

– Identity Data: Name, date of birth, gender.

– Contact Data: Email address, phone number, postal address.

– Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

– Technical Data: IP address, browser type, version, time zone setting, browser plug-in types, and versions, operating system, and platform.

– Usage Data: Information about how you use our Website and products.

– Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Collect Your Data

We collect data from and about you through:

– Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or corresponding with us by post, phone, email, or otherwise.

– Automated technologies or interactions: As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.

– Third parties or publicly available sources: We may receive personal data about you from various third parties such as analytics providers, advertising networks, and search information providers.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. The most common uses of your personal data are:

– To process and deliver your order: Including managing payments, fees, and charges and collecting and recovering money owed to us.

– To manage our relationship with you: Including notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey.

– To administer and protect our business and this Website: Including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.

– To deliver relevant Website content and advertisements to you: And measure or understand the effectiveness of the advertising we serve to you.

– To use data analytics to improve our Website, products, marketing, customer relationships, and experiences.

6. Sharing Your Personal Data

We may share your personal data with:

– Service providers: Acting as processors who provide IT and system administration services.

– Professional advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

– Government bodies: Where required by law or where necessary for the protection of our legal rights.

7. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA). If this changes, we will update this policy and ensure that appropriate safeguards are in place.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. Additionally, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

9. Data Retention

By law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for tax purposes for six years after they cease being customers.

In some circumstances, you can ask us to delete your data: see Section 11 below for further information. We may anonymize your personal data (so it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object to processing on this ground.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain scenarios.

Request the transfer of your personal data to you or to a third party.

Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at info@flybox.uk.

11. Third-Party Links

Our Website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit.

12. Cookies

Our Website uses cookies to improve your browsing experience. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of this Website may become inaccessible or not function properly. For more information on the cookies we use, please see our Cookie Policy.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your personal data.

14. Contact Information

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us:

Business Name: Flybox Ltd

Address: 141-143, Victoria Road, Aldershot, Hampshire, GU11 1JW

Email: info@flybox.uk

This privacy policy ensures that your website, Flybox Ltd, is compliant with GDPR and clearly communicates how you handle personal data.